HELP CENTER

You asked, we answered

We want to make the experience of shopping with us as easy as possible, which is why we've taken some of the questions we get asked most frequently and compiled them in one place. If you still have something you’d like to know, don’t hesitate to contact us.

Returns and Exchanges Policy

At ThreadLord™ we strive to ensure your complete satisfaction with your purchase. To provide a seamless experience, we offer returns and exchanges under the following conditions:

Cancellations will be considered only if the request is made within 7 days of placing the order. 

However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the ThreadLord™, it'll take 6-8 days for the refund to be processed to the end customer.

We encourage you to review our size chart before placing an order to ensure the best possible fit.

Our commitment is to provide exceptional customer service. Should you have any questions or require assistance, please don't hesitate to contact us.

Shipping and Delivery

• Currently we only provide shipping in India. All domestic orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ThreadLord™ is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
  Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.
  For any issues in utilizing our services you may contact our helpdesk through contact us page or email us  gaurclothiersgroup@gmail.com.